Privacy policy

This Privacy Policy explains how Tidequip (“we,” “us,” or “our”) collects, uses, protects, and shares information when you visit our website, place an order, contact us, or use our online customer support resources.

1) Information We Collect From You

When you interact with Tidequip, we may collect:

Name, email address, and phone number
Billing address and shipping address
Order details, selected products, checkout notes, and delivery instructions
Customer support messages, return requests, and account inquiries
Account information if you choose to create an account
Product or equipment details you provide to help with compatibility or support

2) Website and Technical Information

When you browse our website, certain technical information may be collected automatically, including:

IP address, browser type, device type, operating system, and timestamps
Pages viewed, links clicked, referral sources, and general site activity
Approximate location based on IP address
Cookies and similar technologies used for cart functionality, checkout, analytics, security, and website performance

3) Payment Processing

Payments are handled by secure third-party payment processors. Tidequip does not store full credit card or debit card numbers on our systems.

4) How We Use Information

We use collected information to:

Process orders and complete fulfillment
Send order confirmations, receipts, and tracking updates
Respond to customer questions, support requests, and return inquiries
Help verify product suitability when equipment details are provided
Review transactions for fraud prevention and website security
Improve website performance, product listings, and customer experience
Maintain business records and comply with legal obligations
Send promotional emails only if you choose to receive them

You may unsubscribe from promotional emails at any time.

5) When Information May Be Shared

We may share limited information with:

Payment processors to complete secure transactions
Shipping carriers, freight providers, and fulfillment partners to deliver orders
Website hosting, analytics, email, SMS, and customer support providers
Professional advisors, including legal, accounting, or tax support
Authorities if required by law or necessary to protect rights, safety, or property
Business transfer parties if Tidequip is sold, merged, or reorganized

We do not sell personal information for money. Some analytics or advertising technologies may be considered “sharing” under certain privacy laws. You may contact us for available privacy choices.

6) Your Privacy Choices

You may contact us to request:

Access to personal information we maintain about you
Correction of inaccurate personal information
Deletion of eligible personal information
Help unsubscribing from marketing messages
Information about cookies or data-sharing choices

We may verify your identity before completing certain privacy requests.

7) Cookies

Cookies help our website remember cart activity, support checkout, improve security, and measure performance. You can manage cookies through your browser settings. Some website features may not work properly if cookies are disabled.

8) Security and Retention

We use reasonable safeguards to help protect personal information. We retain information only as long as needed for order fulfillment, customer support, accounting, legal compliance, fraud prevention, and dispute resolution.

9) Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children.

10) Contact

Tidequip
114 Island Professional Park, St. Simons Island, GA 31522
Phone: (678) 397-6251
Email: help@tidequip.com