Refund policy

This Refund & Return Policy explains how Tidequip handles returns, refunds, cancellations, and product-related issues.

1) Return Window

Eligible products may be returned within 30 days of delivery.

2) Return Condition Requirements

To qualify for a return, products must be:

• Unused and in resellable condition
• Uninstalled if the item requires installation or setup
• Returned with original packaging, manuals, accessories, labels, and included materials
• Accompanied by proof of purchase, such as an order number or receipt

3) Products Generally Not Eligible for Return

Unless defective on arrival or required by law, the following are generally not returnable:

• Gift cards and digital products
• Clearance, closeout, or final sale products
• Used, worn, installed, altered, or damaged items
• Opened consumable or hygiene-sensitive items, if applicable
• Custom, special-order, or made-to-order items
• Products missing parts, packaging, manuals, labels, or accessories
• Items marked non-returnable on the product page

4) How to Request a Return

Email help@tidequip.com with:

• Order number
• Item(s) you want to return
• Reason for the request
• Photos if the product arrived damaged, defective, or incorrect

If approved, we will provide return instructions and an RMA reference if needed. Please do not send products back without authorization.

5) Return Shipping Costs

• Customer pays return shipping for change-of-mind returns or incorrect items ordered by the customer
• Tidequip covers reasonable return shipping when the issue is verified as our error, defective on arrival, or transit damage
• Oversized or freight return costs may be reviewed case by case

6) Inspection and Refund Timing

Returned products are inspected after they arrive. Inspection usually takes 5–7 business days.

Approved refunds are issued to the original payment method. Banks and payment providers may take an additional 3–7 business days to post the refund.

7) Possible Refund Deductions

Refunds may be reduced if returned products arrive missing parts, packaging, manuals, accessories, labels, or in a condition different from what was approved.

8) Order Cancellations

If you cancel an order before shipment, we refund minus a 5% processing offset for non-recoverable payment processor fees.

If the order has already shipped, the standard return process applies.

Special-order, freight-prepared, custom-sourced, or oversized equipment orders may not be cancellable once processing has started.

9) Damaged, Defective, or Incorrect Items

Report damaged, defective, or incorrect items within 7 days of delivery. For freight deliveries, visible damage should be reported within 48 hours whenever possible.

Please keep all packaging until the issue is resolved.

Returns Contact
Tidequip
114 Island Professional Park, St. Simons Island, GA 31522
Phone: (678) 397-6251
Email: help@tidequip.com